Returns & Refunds
Our Refund Policy Lasts 30 Days: If you wish to cancel but your item has already shipped, you must wait till you receive your product before you return the package back to us. Customers will be responsible for shipping the items back to our warehouse at their cost. We do not pay for return shipping. Customer needs to ship with a registered tracking number or purchasing shipping insurance to return back the item to us. Once we receive your item, we will inspect before we issue out a replacement or refund.
If you wish to return your product, please contact customer care at info@tens-relief.shop
All refund requests are approved by management. We adhere to strict store policy and do not allow returns for non-returnable items. Because of the nature of our business and products, we are unable to repackage and resell items.
*Returns that are OPENED will be refunded to your original payment method less the non-negotiable 15% medical waste disposal fee and shipping costs. Returns that are UNOPENED will be refunded to your original payment method less the non-negotiable 10% restocking fee and shipping costs. Because of the nature of our business and products, we are unable to repackage and resell items. Returns are processed within 5-7 business days after your items are delivered to us.
Processing returns take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. It will take additional 5-7 days for your money to be reflected back on your account.
NOTE: Only items purchased directly from tens-relief.shop will be accepted. tens-relief.shop reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable): If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website contact us page.
CAN I CANCEL MY ORDER(S)?
Cancellations request must be made within 2 hours of order placement. Send us an email within 2 hours and let us know the reason why you wish to cancel your order. We will review and give cancellation case by case upon valid reason.
We do not accept cancellation of orders outside the 2 hours window and/or because our orders are automatically sent to our fulfillment and logistics.
REPLACEMENT POLICY
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order with the following information:
- Order number
- Proof of the faulty product with photo and/or video
We can only offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit.
We will reject the requests with the following:
- products get damaged by the customer
- request after 48 hours upon receive date.
WHAT IF I NEVER RECEIVE MY ITEM?
All of our shipping is registered mail comes with tracking number. However, there are few cases where the item is lost in shipment by the shipping company. Please note: we will not be held liable for any loss or misroute parcels. No compensation will be made for packages once shipped.
Please ensure that all the information you have provided is correct before submitting
Advisory Statement
Any medical or health-related information provided on this website is provided for educational purposes only and is not intended to constitute medical advice or replace discussions with a healthcare provider. You should not use the contents of this website for diagnosing a health or fitness problem or disease, but should always consult a physician or medical advisor.