3-5 Day Shipping On ALL US Orders!

Warranty

Lifetime Warranty (awarded by a VIP Card):

 

  • covers the battery, channel ports, buttons, and device integrity under normal use.
  • does not cover accidental damage, such as screen damage, charging port damage, water damage, loss, etc. 

Other important terms:

  • Parts of consumable nature, such as pads, wires, and cables, are not covered under warranty.
  • We will replace your device with the same model you originally purchased or an equivalent.
  • A nominal processing fee may apply to all warranty claims.

Standard Term, 2 years:

The warranty covers defects in materials and workmanship under normal use for 2 years from the original end-user purchaser’s date of retail purchase (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, We will either repair the defective unit or exchange the product with a new product or which has been manufactured from new or serviceable used parts.

 

Territory: Our Manufacturer’s warranty applies to the US and Canada only. If you reside in a different country, we will do our best to help you replace your device, so we encourage you to contact us via email, and we will work with you on a solution.

Please note that a shipping charge may apply to your warrantied device, as we are only able to offer free shipping to most claims within the USA with a 1-2 week delivery window. Expedited options are available for an extra charge. A shipping charge will apply to all non-US addresses, including Canada. We apologize for any inconvenience caused.